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| Company:: |
NetApp |
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| Position:: |
Customer Service Rep 1 |
Experience |
0-2 yrs |
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Location |
Bangalore |
Education |
Any Graduate - Any Specialization |
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JobPosted Date |
09-03-2009 |
Functional Area |
Retail |
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| Company Profile |
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As a Customer Support Representative I, you provide entry-level customer support to NetApp customers seeking support on services, products, and sales. You will work closely with Technical Support Engineers, and cross-functional teams to support customer needs. Must be a customer focused person who is self motivated, friendly and has a passion to solve client issues in an efficient and effective manner. |
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| Job Description |
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As a Customer Support Representative I, you provide entry-level customer support to NetApp customers seeking support on services, products, and sales. You will work closely with Technical Support Engineers, and cross-functional teams to support customer needs. Must be a customer focused person who is self motivated, friendly and has a passion to solve client issues in an efficient and effective manner.
Essential Functions:
Customer Support Representatives (CSR's) have overall responsibility for opening and managing customer support cases, processing parts orders, dispatching for on-site services, processing autosupports, and managing other non-technical areas of support. Specific tasks include:
- Answer, log and resolve Warranty customer problems via the telephone, web and Autosupport.
- Make decisions on where to dispatch parts from and whether or not to allow uplifted service requests.
- Escalate cases to other more senior Customer Service Representatives and/or Management when appropriate.
- Build customer service skills through experience; build knowledge of department's processes by attending classes, self study, working with peers, and CBT's.
- Some opportunity after gaining experience, to work on small volumes of Top Enterprise Accounts (NetApp's highest priority customers) and SupportEdge Premium cases (customers with a higher level of support agreement).
Education & Experience:- 2 or more years of experience in a fast paced, customer-facing environment- 2 or 4 year college degree preferred. Qualifications: Requirements:
- Good written and verbal communication skills.
- Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and or ambiguous situations.
- Knowledge of department geography, customer install base entitlement, and part number identification, as needed for parts dispatch decisions.
- Ability to use multiple computer applications in a Windows environment and move from one application to another quickly and seamlessly. |
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| Candidate Profile |
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Responsibility and Interaction:
- The types of tasks this individual is responsible for are generally routine in scope and build skills in basic practices and procedures.
- The processes used to solve problems are clearly defined.
- This individual interacts primarily with their direct manager and the technical team on assigned projects.
- Regular and detailed direction is provided to them by their manager.
- The ideal candidate works cooperatively with other team members to achieve team goals. Salary/Benefits: Salary commensurate with experience Job Location: Bangalore, Karnataka Job Number: 4684BR Company URL: http://www.netapp.com Company Profile: NetApp creates innovative storage and data management solutions that help accelerate business breakthroughs and deliver outstanding cost efficiency. Our dedication to principles of simplicity, innovation, and customer success has made us one of the fastest-growing storage and data management providers today.
Customers around the world choose us for our "go beyond" approach and broad portfolio of solutions for business applications, storage for virtual servers, disk-to-disk backup, and more. Our solutions provide nonstop availability of critical business data and simplify business processes so you can deploy new capabilities with confidence and get to revenue faster than ever before. You can rely on our industry-leading solutions to lower the cost of protecting your data, business, and reputation.
We bring together the industry's best partners and technology to deliver services that help you maximize what you are getting from your infrastructure. Our collaborative approach, working as one team with one goal, means that you get a solution that is just right for you-on time and on budget. To support your global business, we provide highly-responsive support in local languages. From London to Austin, from Bangalore to Tokyo, well work with you to solve your problems and help you reach your goals. |
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| Contact Detail |
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How To Apply online: Click here Monster.com and register your self after that
enter JOB ID 6865966 in the search
box, once you sign in. It will display the Vacancy
in NetApp & Apply to it. |
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your Resume to:: Submit your resume
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